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1. Terms and Conditions
1. INTRODUCTION 1.1 These Website Terms and Conditions of Use set out the terms on which you may access and use www.oscarandpatch.co.uk (“our website”). They apply to all users and visitors.
1.2 By using our website, you agree to these Website Terms and Conditions of Use. Our Privacy Policy explains how we use your personal information. If you purchase products through our website, our Terms and Conditions of Supply also apply.
1.3 Our website is operated by Oscar and Patch Limited (“we”, “us” or “our”). We are registered in England and Wales under company number 14874787. Our registered office is Unit 6, Block 2, Barrack Court, 4a William Prance Road, Plymouth PL6 5ZD.
2. PROHIBITED USES
2.1 You may use our website only for lawful purposes. You may not use our Website:
2.1.1 in any way that breaches any applicable local, national or international law or regulation;
2.1.2 in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
2.1.3 for the purpose of harming or attempting to harm minors in any way;
2.1.4 to upload, download, use or re-use any material that is unlawful, defamatory, threatening or abusive, or infringes another person’s intellectual property rights or right to privacy;
2.1.5 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
2.1.6 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
2.2 You also agree:
2.2.1 not to reproduce, duplicate, copy or resell any part of our Website in contravention of these Website Terms and Conditions of Use, except where permitted by applicable law;
2.2.2 not to access without authority, interfere with, damage or disrupt:
2.2.2.1 any part of our Website;
2.2.2.2 any equipment or network on which our Website is stored;
2.2.2.3 any software used in the provision of our Website; or
2.2.2.4 any equipment, network or software owned or used by any third party in connection with our Website.
3. PERMITTED USE
3.1 If you are an accredited member of the media (a press agency or journalist), you may use our corporate logo solely to illustrate articles specifically about Oscar and Patch Limited and our products or services. You must not alter the logo or use it in a way that misleadingly suggests our endorsement or affiliation. Any other use requires our prior written permission, except where permitted by applicable law. Please contact info@oscarandpatch.co.uk for permission.
4. CONTENT STANDARDS
4.1 These content standards apply to any material you submit to our Website, including reviews, comments and other contributions (“Contributions”), through any features we make available.
4.2 These standards apply to each part of a Contribution and to the Contribution as a whole.
4.3 Contributions must:
4.3.1 be accurate where they state facts;
4.3.2 reflect opinions you genuinely hold where they state opinions; and
4.3.3 comply with applicable law in the United Kingdom and in any country from which they are submitted.
4.4 Contributions must not:
4.4.1 contain any material that is defamatory of any person;
4.4.2 contain any material that is obscene, abusive, hateful or threatening;
4.4.3 promote sexually explicit material;
4.4.4 promote violence;
4.4.5 promote discrimination based on race, sex, religion or belief, nationality, disability, sexual orientation, age, gender reassignment, marriage or civil partnership, or pregnancy or maternity;
4.4.6 infringe any copyright, database right, trade mark or other intellectual property right belonging to another person;
4.4.7 be false or misleading;
4.4.8 breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
4.4.9 promote illegal activity;
4.4.10 invade another person’s privacy or disclose their personal information without a lawful basis;
4.4.11 bully, intimidate or harass any person;
4.4.12 impersonate any person or misrepresent your identity or affiliation with any person;
4.4.13 falsely suggest that they originate from, or are endorsed by, us; or
4.4.14 advocate, promote or assist any unlawful act, including copyright infringement or computer misuse.
4.5 These standards do not prevent you from posting an honest negative review or expressing lawful criticism of our products or services.
5. SUSPENSION AND TERMINATION
5.1 If we reasonably believe that you have breached these Website Terms and Conditions of Use, we may take action that is reasonable and proportionate, taking account of the seriousness of the breach and any harm caused or likely to be caused.
5.2 Depending on the circumstances, we may:
5.2.1 temporarily suspend or permanently withdraw your access to all or part of our Website;
5.2.2 remove Contributions that breach these terms;
5.2.3 issue a warning to you;
5.2.4 take legal action and seek compensation for losses recoverable under applicable law, together with any costs awarded by a court; or
5.2.5 disclose relevant information to law enforcement authorities where required or permitted by law, in accordance with applicable data protection legislation.
5.3 Where reasonably practicable, we will explain the reason for a restriction or removal and give you an opportunity to respond. We may act immediately where necessary to prevent harm, protect the security of our Website or comply with a legal obligation.
5.4 If you believe we have taken action in error, please contact info@oscarandpatch.co.uk so that we can review our decision.
5.5 Nothing in this section excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory consumer rights remain unaffected.
6. CHANGES TO THESE WEBSITE TERMS AND CONDITIONS OF USE
6.1 We may update these Website Terms and Conditions of Use to reflect changes to our Website, legal or regulatory requirements, or security needs.
6.2 We will publish any updated version on this page and show the date it takes effect. Where changes materially affect your use of our Website, we will take reasonable steps to bring them to your attention before they take effect, unless an immediate change is necessary for legal or security reasons.
6.3 Changes will apply to your use of our Website from their effective date. They will not apply retrospectively or alter the terms of any order you have already placed.
7. COPYRIGHT POLICY
7.1 © Oscar and Patch Limited 2026
7.2 Intellectual property rights in our product designs, photography, written descriptions, logos and other Website materials belong to Oscar and Patch Limited or the relevant rights holders. These materials are protected by applicable copyright, design right, trade mark and other intellectual property laws. They may not be reproduced, distributed or modified without the relevant rights holder’s prior written consent, except where permitted by law or these terms.
7.3 Any known infringement of our intellectual property will be actively pursued by our appointed solicitors.
7.4 Oscar and Patch Limited authorises any person to store documentation on a single computer for personal use only and to print copies of documentation for personal use only, provided that the documentation contains the copyright notice © Oscar and Patch Limited.
TERMS AND CONDITIONS OF SUPPLY
1. INTRODUCTION
1.1 This page ("Website Terms and Conditions of Supply") together with our Website Terms and Conditions of Use, Website Privacy Policy and any documents referred to in them tells you the terms and conditions on which we supply any of the products ("Products") listed on www.oscarandpatch.co.uk ("our Website") to you.
1.2 Please read these Website Terms and Conditions of Supply, our Website Terms and Conditions of Use, Website Privacy Policy and any other documents referred to in them carefully before ordering any Products from our Website. You should understand that by ordering any of our Products, you agree to be bound by these Website Terms and Conditions of Supply.
2. INFORMATION ABOUT US
This website (www.oscarandpatch.co.uk) is operated by Oscar and Patch Limited, whose registered office is Unit 6, Block 2, Barrack Court, 4a William Prance Road, Plymouth, PL6 5ZD.
3. SERVICE AVAILABILITY
We deliver Products to the countries listed on our Delivery page (“Serviced Countries”). We do not accept orders for delivery to addresses outside those countries.
Some Products or delivery destinations may be subject to restrictions. Please review our Delivery page for details of the countries we deliver to and any applicable restrictions before placing your order.
4. YOUR STATUS
By placing an order through our Website, you confirm that:
4.1 You are legally capable of entering into binding contracts;
4.2 You are at least eighteen (18) years old; and
4.3 Your delivery address is in one of the Serviced Countries.
5. HOW THE CONTRACT IS FORMED
5.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched ("Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation.
5.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
6. THIRD-PARTY LINKS
6.1 Our website, including our blog, may contain links to websites operated by third parties. These links are provided for your information and convenience. We do not control those websites and are not responsible for their content. If you purchase products or services from a third-party website, your contract will be with that seller and their terms and conditions will apply.
7. CONSUMER RIGHTS
7.1 Subject to clause 7.4, if you are contracting as a consumer, you may cancel a Contract without giving any reason, from the time the Contract is formed until fourteen (14) calendar days after the day you, or someone you nominate other than the carrier, receives the Products. Where Products from a single order are delivered separately, this period runs from the day after receipt of the last Product.
7.2 To cancel a Contract, you must inform us of your decision by a clear statement, for example by emailing info@oscarandpatch.co.uk. You may use the model cancellation form we provide, but you do not have to. You must send the Products back within fourteen (14) calendar days after notifying us. You will bear the direct cost of returning them, provided we informed you of this before you placed your order, unless we agree otherwise. This does not affect your rights concerning faulty or incorrectly supplied Products.
7.3 If you cancel, we will refund the payments due, including the cost of our least expensive standard delivery service where the whole order is cancelled. We will make the refund without undue delay and within fourteen (14) calendar days after receiving the returned Products or evidence that you have sent them back, whichever is earlier. If no Products were supplied, we will refund you within fourteen (14) calendar days after being informed of your cancellation. Refunds will use the original payment method unless you expressly agree otherwise, without any refund fee. Where permitted by law, we may deduct an amount for any loss in value caused by handling beyond what is necessary to establish the Products’ nature, characteristics and functioning.
7.4 The cancellation right described above does not apply to Products made to your specifications or clearly personalised. A Product being made only after an order is placed does not, by itself, remove your cancellation right. Your statutory rights concerning Products that are faulty, not as described or otherwise do not conform to the Contract remain unaffected.
8. AVAILABILITY AND DELIVERY
8.1 We will deliver your products within the delivery period specified under ‘Delivery Information’ on the relevant product page and agreed at the time you place your order.
8.2 Made-to-order products are subject to longer lead times. The applicable delivery period will be specified under ‘Delivery Information’ on the relevant product page.
8.3 Orders will be processed in the order in which they are received. We will notify you by email once your order has been dispatched.
8.4 If delivery of your order is delayed, a member of our team will contact you by email as soon as reasonably possible to provide an update. This does not affect your statutory rights, including any right to cancel your order and receive a refund in the event of late delivery.
9. RISK AND TITLE
9.1 The Products will remain at our risk until they come into your physical possession, or that of a person you nominate to receive them on your behalf, other than the carrier.
9.2 Ownership of the Products will pass to you only when we have received full payment of all sums due in respect of the Products, including any applicable delivery charges.
10. PRICE AND PAYMENT
10.1 The price of the Products will be as stated on our Website at the time you place your order. If we identify a pricing error before accepting your order, we will inform you and give you the option of proceeding at the correct price or cancelling your order and receiving a refund of any payment made.
10.2 Prices include VAT where applicable. Any mandatory delivery charges will be included in the total price where reasonably calculable in advance. Where delivery charges cannot reasonably be calculated in advance, we will clearly explain how they are calculated alongside the displayed price. Any optional additional charges will require your express agreement before you place your order.
10.3 Prices may change from time to time. Such changes will not affect orders we have already accepted, as confirmed in our Dispatch Confirmation.
10.4 Despite our best efforts, some Products listed on our Website may be incorrectly priced. We will normally verify prices before accepting your order. Where a Product’s correct price is lower than the stated price, we will charge the lower amount and refund any overpayment. Where a Product’s correct price is higher than the stated price, we will, before accepting your order, either contact you by email to ask whether you wish to proceed at the correct price or reject your order and notify you by email. If we reject your order, we will refund any payment received for that order without undue delay.
10.5 Nothing in these terms requires us to honour a pricing error where applicable law permits the Contract to be set aside for an obvious mistake. This does not give us a general right to change the price or cancel an accepted order, and does not affect your statutory rights.
10.6 We accept online payments in a secure environment using the following payment methods:
10.6.1 Visa
10.6.2 Mastercard
10.6.3 American Express
10.6.4 Apple Pay
10.6.5 Google Pay
10.6.6 Maestro
10.6.7 UnionPay
10.6.8 JCB
10.6.9 Diners Club International
You confirm that the credit or debit card used is yours or that you have the cardholder’s authorisation to use it. All card payments are subject to validation checks and authorisation by the card issuer. If payment is declined or cannot be authorised, we will notify you by email and will be unable to process your order until payment has been successfully completed.
11. OUR REFUNDS AND EXCHANGE POLICY
11.1 When you return a Product to us:
11.1.1 because you have cancelled the Contract within the cooling-off period (see clause 7.1), we will refund you in accordance with clause 7.3. You will be responsible for the direct cost of returning the Products, provided we informed you of this before you placed your order, unless we agree otherwise. This does not affect your rights concerning faulty or incorrectly supplied Products.
11.1.2 because you claim that the Product is faulty, not as described or otherwise does not conform to the Contract:
We will examine the returned Product within a reasonable period and notify you by email of the outcome. Where you are entitled to a refund because the Product is defective, we will process the refund without undue delay and, in any event, within fourteen (14) days of the day we agree that you are entitled to it. We will refund the price paid for the defective Product, including the original delivery charges attributable to it, and cover the reasonable cost of returning it to us. Please contact us at info@oscarandpatch.co.uk before returning a defective Product so that we can arrange a suitable return method. Refunds will be made using your original payment method, unless you expressly agree otherwise, and no refund fee will be charged. This does not affect your statutory rights.
11.2 We will refund any money received from you using the same method originally used by you to pay for the Product(s), unless you expressly agree otherwise. By way of example, if payment for a Product was processed using your debit card, a refund will be attributed to the same debit card. We will not charge you any fee for processing your refund.
11.3 Exchanges and the condition of returned Products:
11.3.1 We do not currently offer exchanges for change of mind. If you wish to change an item, please return it in accordance with this policy and place a new order. This does not affect any statutory right to a replacement where a Product is faulty or does not conform to the Contract.
11.3.2 For the avoidance of doubt, we do not accept returns for change of mind on items personalised to your specification, such as those embroidered with a monogram, name or initials. This does not affect your statutory rights if a product is faulty, not as described or not fit for purpose.
11.3.3 The conditions below apply subject to your statutory cancellation rights and rights concerning faulty or incorrectly supplied Products.
11.3.4 You may handle Products as necessary to establish their nature, characteristics and functioning, as you would in a shop. For cancellation returns, we may make a deduction for diminished value only as permitted by clause 7.3. Socks and hair accessories are excluded from change-of-mind returns only where they are sealed goods genuinely unsuitable for return for health protection or hygiene reasons and you have broken that seal after delivery. Your statutory rights concerning faulty or incorrectly supplied Products remain unaffected.
11.4 Packaging of a Product when you return a Product to us or require a refund:
11.4.1 Please return Products with their original packaging, labels, tags and dust bags where possible. Missing or damaged packaging does not automatically remove your statutory right to cancel or return faulty Products. Please package all returns securely. Any deduction for diminished value will be made only where permitted by law.
11.5 We recommend a reputable delivery service and retaining proof of posting. A signed-for service is recommended, but is not compulsory. Liability for return transit and your entitlement to a refund will be determined in accordance with your statutory rights; this clause does not restrict the refund provisions in clause 7.3.
11.6 OUR RETURN POLICY
11.6.1 To return an item, please complete the returns form provided and enclose it with the items you wish to return. Please send your parcel to:
11.6.2 the reason for the return, if you wish to provide one. You do not need to give a reason when exercising your statutory cancellation right.
PLEASE SEND RETURNS to: Unit 6 Block 2 Barrack Court 4a William Prance Road Plymouth PL6 5ZD.
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OUR LIABILITY
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12.1 Products supplied by us must be of satisfactory quality, fit for purpose and as described, in accordance with your statutory rights.
12.2 We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Website Terms and Conditions of Supply or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is an obvious consequence of our breach or if you and we contemplated it at the time we accepted your order.
12.3 For the avoidance of doubt, nothing in these Website Terms and Conditions of Supply shall operate to exclude or limit our liability for the following:
12.3.1 death or personal injury caused by our negligence;
12.3.2 liability for defective products under Part I of the Consumer Protection Act 1987;
12.3.3 fraud or fraudulent misrepresentation; or
12.3.4 any matter for which it would be illegal for us to exclude or limit our liability.
12.4 Subject to clause 12.3, we are not responsible for losses which are not a foreseeable consequence of our breach of these Website Terms and Conditions of Supply, as explained in clause 12.2.
13. IMPORT DUTY
13.1 If you order Products from our Website for delivery outside the United Kingdom, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict nor anticipate their amount. Please contact your local customs office for further information before placing your order.
13.2 Please note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
14. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication. Where the law requires us to provide information on a durable medium, we will provide it by e-mail or another format that you can store and reproduce unchanged. This condition does not affect your statutory rights.
15. NOTICES
Notices and requests may be sent to info@oscarandpatch.co.uk or to Oscar and Patch Limited, Unit 6, Block 2, Barrack Court, 4a William Prance Road, Plymouth PL6 5ZD. We may contact you using the contact details you provide with your order. Where the law requires information to be provided on a durable medium, we will provide it by email or another format you can store and reproduce unchanged. This clause does not restrict your statutory rights or any legally permitted way of exercising them.
16. TRANSFER OF RIGHTS AND OBLIGATIONS
16.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.
16.2 You may transfer your rights or obligations under the Contract with our prior written consent, which we will not unreasonably withhold.
16.3 We may transfer our rights and obligations under the Contract to another organisation provided this does not reduce your rights or guarantees. We will notify you in advance. If the transfer would materially disadvantage you, you may cancel the affected order without penalty and receive a refund for Products not supplied. We remain responsible for the performance of any subcontractors we appoint.
17. EVENTS OUTSIDE OUR CONTROL
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
17.2 A Force Majeure Event may include:
17.2.1 strikes, lock-outs or other industrial action;
17.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
17.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
17.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
17.2.5 the acts, decrees, legislation, regulations or restrictions of any government.
17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
17.4 Nothing in this section removes your statutory rights concerning late delivery, cancellation or refunds.
18. WAIVER
18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Website Terms and Conditions of Supply, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
18.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
18.3 No waiver by us of any of these Website Terms and Conditions of Supply shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 above.
19. SEVERABILITY
If any of these Website Terms and Conditions of Supply or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
20. ENTIRE AGREEMENT
20.1 These Website Terms and Conditions of Supply and any document expressly referred to in them represent the agreement between us in relation to the Contract. Nothing in this clause excludes liability for fraud or fraudulent misrepresentation, excludes information that forms part of the Contract under applicable consumer law, or limits your statutory rights or remedies.
21. OUR RIGHT TO VARY THESE WEBSITE TERMS AND CONDITIONS OF SUPPLY
21.1 We have the right to revise and amend these Website Terms and Conditions of Supply from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
21.2 You will be subject to the policies, Website Terms and Conditions of Supply and Website Terms and Conditions in force at the time that you order products from us, unless any change to those policies or terms is required by law or governmental authority to apply to orders previously placed by you, or you expressly agree to the change.
22. LAW AND JURISDICTION
Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
MODEL CANCELLATION FORM
Complete and return this form only if you wish to cancel the Contract. You may instead send any other clear statement of cancellation.
To: Oscar and Patch Limited, Unit 6, Block 2, Barrack Court, 4a William Prance Road, Plymouth PL6 5ZD; info@oscarandpatch.co.uk.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
Delete as appropriate.
Updated: 23/10/2026
WEBSITE PRIVACY POLICY
1. INTRODUCTION
1.1 This website (www.oscarandpatch.co.uk) ("our Website") is operated by Oscar and Patch Limited, whose registered office is at Unit 6 Block 2 Barrack Court, 4a William Prance Road, Plymouth PL6 5ZD. This page ("Website Privacy Policy"), together with any documents referred to in it, explains our commitment to protecting and respecting your privacy.
1.2 This Website Privacy Policy together with our Website Terms and Conditions of Supply and Website Terms and Conditions of Use and any other documents referred to in them sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1.3 For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018 (“the Act”), the data controller is Oscar and Patch Limited, Unit 6 Block 2 Barrack Court 4a William Prance Road Plymouth PL6 5ZD.
2. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
2.1 information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to receive emails relating to products, subscribing to any of our services, posting material or requesting further services. We may also ask you for information when you report a problem with our Website;
2.2 if you contact us, we may keep a record of that correspondence; and
2.3 details of your visits to our Website and the resources that you access; and
2.4 information needed to process purchases, including your name, contact details, billing and delivery addresses, order details and payment transaction information. Payment details are handled by the payment service providers used at checkout.
3. IP ADDRESSES AND COOKIES
3.1 We may collect information about your computer or other device, including, where available, your IP address, operating system and browser type, for system administration and to understand browsing actions and patterns. Where applicable, we may report anonymised, aggregate information to our advertisers. Such aggregate information does not identify any individual. However, IP addresses and other online identifiers may constitute personal data and, where they do, we process them in accordance with this Privacy Policy and applicable data protection law.
3.2 We may obtain information about your general internet usage by using cookies or similar technologies stored on or accessed through your computer or other device. Cookies are small text files that help us to improve our Website and deliver a better and more personalised service. Subject to your cookie choices, where applicable, they enable us:
3.2.1 to estimate our audience size and usage patterns;
3.2.2 to store information about your preferences, in order to customise our Website according to your individual interests;
3.2.3 to speed up your searches; and
3.2.4 to recognise you when you return to our Website.
3.3 We use strictly necessary cookies without your consent where they are essential to provide a service you have requested, such as remembering items in your shopping basket. We will ask for your consent before placing any other cookies on your device, including cookies used for analytics, personalisation or advertising.
You may accept or reject these other cookies through our Website’s cookie controls and change your preferences or withdraw your consent at any time. Rejecting cookies must be as easy as accepting them, and withdrawing consent must be as easy as giving it.
You may also block or delete cookies through your browser settings. However, blocking strictly necessary cookies may prevent certain parts of our Website from functioning properly. Continuing to browse our Website does not, by itself, constitute consent to cookies.
3.4 Where we use third-party cookies or similar technologies on our Website, including those provided by advertising or analytics services, we will explain their purposes and obtain your consent before they are used, unless a legal exception applies. Using a third-party provider does not remove our responsibility to comply with applicable cookie and data protection requirements.
Third-party websites linked to our Website may also use cookies. We do not control cookies placed by those websites when you visit them. Please refer to their respective privacy and cookie policies for information about their use of cookies and the choices available to you.
4. WHERE WE STORE YOUR PERSONAL DATA
4.1 The personal data that we collect from you may be transferred to, stored at or processed in a destination outside the United Kingdom, including by suppliers providing order fulfilment, payment processing and support services. Where such transfers take place, we will comply with applicable UK data protection law. Where required, we will ensure that the transfer is covered by UK adequacy regulations or appropriate safeguards, such as approved international data transfer agreements, unless a specific legal exception applies. We will take appropriate technical and organisational measures to protect your personal data and ensure that it is handled securely and in accordance with this Website Privacy Policy. You may contact us at info@oscarandpatch.co.uk for further information about these transfers and to obtain a copy of any relevant safeguards, subject to any necessary redactions.
4.2 We use appropriate security measures to protect information stored on systems operated by us or our service providers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
4.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; this does not exclude or limit our obligations under applicable data protection law. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5. USES MADE OF THE INFORMATION
5.1 We use information held about you in the following ways:
5.1.1 to ensure that content from our Website is presented in the most effective manner for you and for your computer;
5.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
5.1.3 to carry out our obligations arising from any contracts entered into between you and us;
5.1.4 to allow you to participate in interactive features of our service, when you choose to do so; and/or
5.1.5 to notify you about changes to our service.
5.2 We may also use your data to provide you with information about goods and services which may be of interest to you and may contact you about these by post or telephone, in accordance with your marketing preferences and applicable data protection and direct marketing laws. You may object to receiving direct marketing from us at any time.
5.3 If you are an existing customer, we will only contact you by electronic means, by way of example, email or SMS with information about our own goods and services similar to those which were the subject of a previous sale to you, where we obtained your contact details during that sale and gave you a simple opportunity to opt out of marketing when we collected your details and in every subsequent marketing message, and you have not opted out.
5.4 If you are a new customer, we will contact you for marketing purposes by electronic means only if you have specifically consented to receive such communications from us.
5.5 If you do not want us to use your data for marketing purposes, you may opt out or withdraw your consent at any time by contacting us or by using the unsubscribe option provided in our marketing emails or the opt-out instructions in our marketing texts.
5.6 Our lawful bases for processing personal data are: performance of a contract, including taking steps at your request before entering into a contract, when processing orders and providing customer services; compliance with legal obligations, including applicable tax and accounting requirements; consent, where required for marketing or cookies; and our legitimate interests in operating and securing our Website, preventing fraud, handling enquiries and improving our services, where those interests are not overridden by your rights and interests. Where we rely on legitimate interests for direct marketing, we also comply with applicable electronic marketing rules and your right to object.
5.7 We retain personal data only for as long as necessary for the purposes for which it was collected, including meeting legal, tax and accounting obligations and resolving disputes. We determine retention periods by considering the type and sensitivity of the information, the purposes for which it is needed, applicable statutory retention requirements and limitation periods, and the risks of retaining it. We may retain limited details on a suppression list to ensure we respect your marketing preferences. You may contact info@oscarandpatch.co.uk for information about the retention period applicable to your data.
5.8 Information needed to process an order is required so that we can enter into and perform the Contract. If you do not provide it, we may be unable to process or deliver your order. Providing consent to optional marketing is not a condition of making a purchase.
6. DISCLOSURE OF YOUR INFORMATION
6.1 We may disclose your personal information to service providers who support our business, including website hosting and IT providers, payment processors, delivery providers and professional advisers, to the extent necessary for their services and subject to appropriate data protection arrangements. We may also disclose your personal information to third parties:
6.1.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
6.1.2 if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
6.1.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions of Supply, Website Terms and Conditions of Use or any other policy in place between you and us and any other agreement; or to protect the rights, property, or safety of Oscar and Patch Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
7. YOUR RIGHTS
7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@oscarandpatch.co.uk.
7.2 Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7.3 Depending on the circumstances and subject to applicable legal conditions and exemptions, you may ask us to correct inaccurate personal data, erase your data, restrict its processing or provide your data in a portable format. You may also object to processing based on legitimate interests. Your right to object to direct marketing is absolute.
7.4 Where we rely on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal. You can exercise your rights by contacting info@oscarandpatch.co.uk. We normally respond within one month, subject to any extension or pause permitted by law. We may request information reasonably necessary to verify your identity.
7.5 You have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, at www.ico.org.uk. You may also contact us first so that we can try to resolve your concern.
8. ACCESS TO INFORMATION
8.1 You have the right to access personal data we hold about you. Your right of access can be exercised in accordance with the UK GDPR and Data Protection Act 2018, as amended. We will normally provide this information free of charge. We may charge a reasonable administrative fee where a request is manifestly unfounded or excessive, or for further copies of information already provided.
9. CHANGES TO OUR WEBSITE PRIVACY POLICY
Any changes we may make to our Website Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.
10. CONTACT
Questions, comments, and requests regarding this Website Privacy Policy are welcome and should be addressed via email to info@oscarandpatch.co.uk; or, alternatively, via post to Oscar and Patch Limited, Unit 6, Block 2, Barrack Court, 4A William Prance Road, Plymouth PL6 5ZD.
Updated: 23/10/2026