DELIVERY & RETURNS INFORMATION
Thank you for shopping with oscarandpatch.co.uk, and to show our appreciation, we are delighted to ship a little piece of British style wherever you are in the world.
We deliver to more than 230 worldwide locations in addition to the UK, islands and highlands.We regretfully do not deliver to BFPO or PO BOX locations. We offer free UK standard delivery for orders over £100 .
Orders will be processed by the time and date received. You will receive an email notification once your order has been shipped.
Orders placed before 12pm GMT Monday-Friday will be sent out the same day and will otherwise be dispatched the next working day, Purchases made after 3pm (UK time) on Friday and during the weekend will arrive the following Tuesday.
Made to order items will have longer lead times and delivery will be stated on the product information page.Please allow an additional 5 working days for delivery of monogrammed items.
Deliveries from brand partners will be stated on the delivery information page of each product. There may be an additional charge and delivery times for our brand partners deliveries. If you are unsure or would like more information, please contact our customer support team at info@oscarandpatchco, uk for further assistance.
If you need the item sooner, please send an email to info@oscarandpatch.co.uk and we will do our best to prioritise your order.
Royal Mail Tracked 24® | £5 GBP | FREE on orders over £100
Place your order by 11pm for next day service to the UK mainland | Northern Ireland | Jersey | Guernsey | Isle of Man.
Delivery between 10am - 6pm | seven days a week. (subject to exceptions for remote areas with limited transport infrastructure such as the Highlands and Islands.
Deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.
Please note that if you are not going to be home to receive your parcel, please view the delivery options using your tracking number.
Royal Mail Tracked 48® | £4 GBP | FREE on orders over £100
Place your order by 5pm for 2 - 4 day service to the UK mainland | Northern Ireland | Jersey | Guernsey | Isle of Man
Delivery between 10am-6pm | seven days a week. (Subject to exceptions for remote areas with limited transport infrastructure such as the Highlands and Islands.
Please note that if you are not going to be home to receive your parcel, please view the delivery options using your tracking number.
Parcelforce UK mainland 24h | £10 GBP | FREE on orders over £100
Large parcel delivery service, place your order by 11 pm for 1 day service to the UK mainland | Northern Ireland | Jersey | Guernsey | Isle of ManDelivery between 10am-6pm | seven days a week.
Subject to exceptions for remote areas with limited transport infrastructure, such as the Highlands and Islands.
Royal Mail | Eu | International Tracked | £15 GBP | FREE on orders over £100
Delivery time estimate: 5 - 10 working days (subject to customs clearance). Due to courier restrictions, we are unable to deliver to PO Boxes.1752 922421 or alternatively email us on info@oscarandpatch.co.uk
Courier | Eu | International | £80 GBP | FREE on orders over £100
If an item is too big to be shipped by Royal Mail Europe and International tracked, one of our courier partners will deliver it.
Delivery time estimates of : 5 - 10 working days (subject to customs clearance). Due to courier restrictions, we are unable to deliver to PO Boxes.1752 922421 or alternatively email us on info@oscarandpatch.co.uk
Please note: An import broker may send you an invoice for import duty or VAT/tax fees directly; this is the customer's responsibility. Before finalizing your transaction, we advise you to get a landed cost quote from your local customs department.
Disclaimer: All of the above delivery options are subject to stock availability. If the item is temporarily out of stock and we are unable to dispatch the order to you immediately, one of our customer support team will contact you to discuss your order further and your available options.
If your item is out of stock for a significant period, we will, of course, be happy to offer you a full refund of the item.Delivery may be delayed due to situations beyond our control, for example, adverse weather conditions or an increase in demand.
To receive your order in time for Christmas 2024, please place your order by 20th December at 01:00 pm selecting Royal Mail Tracked 24® .Please note this does not apply to me to order items.
All orders come in the distinctive modern vintage style of Oscar & Patch, and they are shipped in discreet, eco-friendly, non-branded outer packaging. Some orders also come with signature gift bags made of 100% cotton that are reusable, sustainable, and completely compostable. With the opportunity to include a complimentary gift message at checkout, making every order the perfect gift-ready present.
If you have any urgent questions, please contact our customer support team, who are available Monday through Friday from 10:00 am to 5pm GMT (excluding UK bank holidays). You may reach them by phone at +44 (0)1752 922474 or by email at info@oscarandpatch.co.uk.
Alternatively, we recommend visiting our FAQ help page, where you can easily find solutions to a variety of questions 24/7. To access this, please click the following link: FAQs
RETURNS INFORMATION
We do hope you are delighted with your recent purchase or gift. However, if you are not entirely satisfied, we will gladly issue a full refund.
We accept returns for orders placed on oscarandpatch.co.uk within 14 (fourteen) calendar days following the delivery date in their original packaging and with a copy of the invoice.
IMPORTANT: PLEASE READ
For the avoidance of doubt, we do not accept returns in relation to sale items and bespoke items made to your requirements. For hygiene reasons, socks and hair accessories are final and cannot be returned.
Please contact us at info@oscarandpatch.co.uk if you wish to return wicker homeware or a bed frame. Our team will handle this on your behalf. Please do not return them to the address listed below, as we will not be able to accept them and will return the goods to you.
EXCHANGES
We do not currently offer exchanges. If you wish to change an item, please return the original item and place a new order for the item you wish to exchange it for. However, we do have a 14-day return policy in place.
OUR RETURNS POLICY
The item must be in its original packaging and with its receipt; the return is at the customer’s expense. All items must be returned in unused, perfect resalable condition, including (but not limited to) no signs of wear and tear, damage, soiling, evidence of dry cleaning, signs of washing, altering, or repair. We have the right to refuse anything returned damaged or not in its original packaging
Products must be returned (for refund) in the original undamaged packaging, including all original labels, tags, lampshade cellophane wrapping, and dust bags, which were provided with your product by us upon completion of your purchase, save for any outer packaging used for the purposes of transit, by way of example, a postage box. It is the customer's responsibility to return the goods. We cannot be held responsible for parcels that fail to arrive.
OUR RETURNS ADDRESS
Oscar & Patch Return's
10 Thornbury Road
Rear Loading bay
Plymouth
PL6 7PP
United Kingdom
Please be aware that free returns are not currently available. You will receive an email confirming receipt of the goods. We'll then process your refund.
CONTACT CUSTOMER SERVICES
Telephone: +44 (0)1752 922431
Email: info@oscarandpatch.co.uk
If you have any urgent questions, please contact our customer support team, who are available Monday through Friday from 10:00 am to 5pm GMT (excluding UK bank holidays). You may reach them by phone at +44 (0)1752 922431 or by email at info@oscarandpatch.co.uk.
Alternatively, we recommend visiting our FAQ help page, where you can easily find solutions to a variety of questions 24/7. To access this, please click the following link: FAQs