You can order a sample of fabric by clicking ‘sample’ and adding it to your basket on the product page.

Our samples are A4 (21cm x 29cm). You can order a sample of wallpaper by clicking ‘sample’ and adding it to your basket on the product page.

For our complementary decorating services, please contact us as below. t: +44 (0)1752 922616 e: info@oscarandpatch.co.uk Between 10:00 am and 5:00 pm, London time, Monday through to Friday (excluding bank holidays). We aim to respond to you within 24 hours (if not sooner).

For any complementary styling or shopping advice, please contact us as below. t: (0)1752 922616 e: info@oscarandpatch.co.uk Between 10:00 am and 5:30 pm, London time, Monday through to Friday (excluding bank holidays). we aim to respond to you within 24 hours (if not sooner).

For our complementary gift service, please contact us as below. t:(0)1752 922616 e: info@oscarandpatch.co.uk Between 10: 00 am and 5:00 pm, London time, Monday through to Friday (excluding bank holidays). we aim to respond to you within 24 hours (if not sooner).

Yes, it is safe to order from oscarandpatch.co.uk We use industry-standard encryption technologies when transferring and receiving client data exchanged with our site server. To complete your order, you may be asked to confirm your identity via a multi-factor authentication process required by your bank. At oscarandpatch.co.uk . we respect your privacy and will only disclose your personal information as described in our Privacy Policy.

Placing an order with us is easy! Take three simple steps. Step 1. Browse and shop our range of items. There is a navigation bar at the top of every page that you may use to go around the website. You may access all your favourite shopping departments inside Oscar & Patch, as well as search, help, your shopping bag, and account information. Our site's search bar allows you to enter keywords, item numbers, or descriptions. You may explore a product's description, measurements and more by clicking on any image. After that, just choose a size, and we'll inform you if the item is available. Next, click "Add to Bag" to put the item in your shopping cart. Step 2. Checkout After you've added all of the products you want to your bag, simply click 'Add to bag' and follow the instructions. Step 3: Decide how you wish to pay. If your items are being sent as a gift, you will be given the option of including a complimentary note. Then select a payment method via MasterCard, Visa, American Express, or Maestro.

Oscar & Patch. accepts the following payment methods:MasterCard, Visa , American Express , Maetro.

Each product page on oscarandpatch.co.uk includes a size guide. If you are unsure or would like more information about a size or a product, please contact our customer service team. To access our size guide, please email info@oscarandpatch.co.uk

Babies will grow very quickly during the first year, but especially during the first few months. Our newborn sizes range from 0 to 3 months. At this age, compared to any other during their lifetime, babies grow the fastest. Our newborn sizing is anticipated to last for the first three months, but depending on the baby's size, it might last longer. But we suggest that you dress your baby in a size up so that they are both comfortable and get the most use out of the clothing. As your child starts to grow, during their school years, their outfit choices become more important to them. It’s a good time to invest in some staple pieces in their wardrobe where they can mix and match depending on how they’d like to dress. Best Results: Measuring your children from head to toe on a regular and accurate basis is the best way to ensure a good fit for their clothes and shoes. Follow the steps below with a tape measure for a perfect fit. Measuring Your Child: Height: measure from the top of the head to the floor, Chest: measure the fullest part of the chest, across the, shoulder blades, Waist: measure around the natural waistline. Hip: measure around the fullest part of the hip, Outside leg: measure from waist to floor Measuring Your Child Feet: Make:Make sure your child is wearing the proper thickness of socks or tights for the shoes they will be wearing while taking the measurements on a flat, hard surface. Measure the distance between your child's longest toe and the end of their heel. Draw a straight line on a piece of paper and get your child to stand on it. Mark both the heel end and toe end with a pen on the paper and then measure the distance between the two markers. It is very common for one foot to be larger than the other – always work to the largest foot, To determine the best shoe size and give your child room to grow, we typically advise adding an additional 15 millimetres to the length of their corded foot. Best Results: We advise taking measurements in the late afternoon as feet expand during the day. Remember to measure both feet as well because one is typically larger than the other! To prevent your child from wearing shoes that are too small, always base your child's shoe size on the measurements of the larger foot and repeat the process every 8 weeks. With this in mind, our pre-walker shoes are designed to allow for easy crawling and maximum comfort. Along with being used to help strengthen the muscles and bones in your baby's feet as he or she begins to walk. If you’re still not sure, we’re on hand to help! If you have any sizing concerns, please email info@oscarandpatch.co.uk

On oscarandpatch.co.uk, each product page includes a wash and care guide. If you have any questions about how to wash or care for a product, please contact our customer service team at info@oscarandpatch.co.uk. More information is also available on our care guid page.

Once your order is placed we are unable to amend your order. If you would like to add more items to your order, you will need to place a second order.

Once your order is placed we are unable to amend your order. If you would like to change your order we can cancel your order if it hasn't been dispatched and place a new order.

When your credit card is authorised, funds are put on hold until the transaction is completed and we will send you a confirmation email that we have received your order. In the meantime we will prepare your order. Once your order is ready to be shipped, we will send you a confirmation via email that your order is ready to be shipped. When your order is shipped, your payment will be processed and we will send you a dispatch confirmation email containing your tracking details. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.

All orders are shipped in our discreet, non-branded outer packaging. Every order also comes in our Oscar & Patch branded packaging. Products such as sheepskin playmats, eiderdown quilts, baby blankets, baby hats, baby socks along with money boxes, baby rattles and baby hairbrushes all come in our 'gift-ready' signature sustainable 100% cotton storage bags, making them the perfect gift ready present.

Unfortunately, we are unable to offer exchanges at this point in time. If you wish to exchange an item, please return the original item and place an order for the item you wish to exchange it for.

If your order hasn't been dispatched from our warehouse we can cancel and refund your order. If it has been dispatched you will need to send the order back to our warehouse to receive a full refund.

Processing Time We make it our business to ensure that your item arrives on time, thus we will always attempt to ship it within 48 hours of product availability and card verification. Please keep in mind that time frames are estimations and can sometimes take slightly longer than anticipated. UK Delivery: 1-2 Working Days Orders dispatched in the United Kingdom should reach at your door within 2-4 days, Monday through Friday between 9:00am and 5:00pm. Please keep in mind that shipping timeframes may vary, but we will always make every effort to send your parcel as quickly as possible. EU Delivery: 3-4 Working Days After processing your order, Oscar & Patch attempts to ship all packages to Europe within 3-4 business days. Deliveries will be made Monday through Friday between 9:00am and 5:00pm. Please keep in mind that delays may occur due to Customs clearance, which is beyond our control. International Delivery (Non EU): 3-7 Working Days International shipping must travel further, therefore your packages may take 3-7 working days to arrive. Deliveries will be made Monday through Friday between 9:00am and 5:00pm. Please keep in mind that delays may occur due to Customs clearance, which is beyond our control.

Oscar & Patch will always provide you with the necessary tracking information so you can keep an eye on your package.

If you believe there is a discrepancy in the contents of an order you have received, please email info@oscarandpatch.co.uk within 48 hours of delivery. Together with your invoice number and a brief description of the issue. We’ll be in touch to discuss how we can best resolve the problem for you. You will also need to ensure that all original packaging is kept (both outer shipping packaging and the internal packaging). See our Returns Policy for more details.

In the unlikely event your goods arrive in a damaged condition, then please sign for it as such with the courier and let us know within 14 days. Please email a photo of the item(s) to info@oscarandpatch.co.uk together with your invoice number and a brief description of the issue. We’ll be in touch to discuss how we can best resolve the problem for you. You will also need to ensure that all original packaging is kept (both outer shipping packaging and the internal packaging). See our Returns Policy for more details.

If a delivery is reported as lost, we will work with our delivery partner to conduct a thorough investigation. During this time, the carrier may contact you directly, and we respectfully request that you provide any additional information they may require to assist with their inquiries. This will ensure that the matter is resolved as soon as possible.

We accept returns in a new, and unused condition with the original tags still attached, within 28 working days of receipt. The cost to return the order is the responsibility of the customer.

Once we have received your items back to our distribution centre, we will send you a notification to let you know that your return was processed. Please be aware this can take up to 48h. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the item is faulty.

To make a return, please repackage your order in the original packaging and make a note of which items you are returning and the reason for this on the returns note. Please send returns to: ONLINE SALES, Oscar & Patch, 10 Thornbury Road, Rear Loading Bay, Plymouth PL6 7PP, United Kingdom Take the package to your local post office or delivery courier, and be sure to keep a note of your tracking details if there are any delays. The cost to return the order is the responsibility of the customer. Please contact info@oscarandpatch.co.uk If you have any queries.