Question 1

How to Order Online ?

Accepted Answer

Shopping with us is simple and secure. Just follow these easy steps:

1. Add Items to Your Bag: Browse our collection, and when you find a piece you love, simply click “Add to Cart.”

2. Review Your Bag: Click the shopping bag icon in the top right corner of the page to view your selected items. Here, you can make any final adjustments before proceeding.

3. Proceed to Checkout: When When you’re ready, click “Checkout” to begin placing your order.

4. Complete Your Purchase Securely: Follow the straightforward steps on-screen to enter your delivery details, payment information, and—if applicable—any discount codes or gift cards. Our checkout system is secure and designed to keep your information safe.

5. Need Help: Should you have any questions or need a hand along the way, please don’t hesitate to contact our customer support team. We’re always happy to assist and ensure your experience is smooth from start to finish. Call (0)1752 922431, or alternatively, email us at info@oscarandpatch.co.uk.

Question 2

Do I need to set up an account to place an order?

Accepted Answer

You're welcome to check out as a guest. This allows you to complete your purchase without registering on our website—simply follow the checkout steps, provide the necessary details, and make your payment with ease.

That said, creating an account does have its benefits—from easy access to your order history to a faster checkout next time. Of course, whether you choose to check out as a guest or set up an account, we’re here to ensure your shopping experience is effortless and enjoyable from start to finish.

Question 3

How will I know my order has been placed successfully?

Accepted Answer

Once your order has been placed, you’ll receive a confirmation email with the details of your purchase.

Question 4

How much is the delivery cost?

Accepted Answer

Our shipping fees vary depending on the delivery destination:

If you need the item sooner, please send an email to info@oscarandpatch.co.uk (mailto:info@oscarandpatch.co.uk) and we will do our best to prioritize your order.

Royal Mail Tracked 24® |​​ £5 GBP | FREE on orders over £100 ​​​​
 
Place your order by 11pm for next-day service to the UK mainland, Northern Ireland, Jersey, Guernsey, or the Isle of Man.
 
Delivery between 10am - 6pm | seven days a week. (subject to exceptions for remote areas with limited transport infrastructure, such as the Highlands and Islands.
 
Deliveries to the Channel Islands and Isle of Man may be subject to delays due to customs checks.
 
​Please note that if you are not going to be home to receive your parcel, please view the delivery options using your tracking number.

​​​​​ Royal Mail Tracked 48® |​​ £4 GBP | FREE on orders over £100 ​
 
Place your order by 5pm for 2-4 day service to the UK mainland | Northern Ireland | Jersey | Guernsey | Isle of Man
​
​​Delivery between 10am - 6pm | seven days a week. (Subject to exceptions for remote areas with limited transport infrastructure such as the Highlands and Islands.
​
​Please note that if you are not going to be home to receive your parcel, please view the delivery options using your tracking number.
 
Parcelforce UK mainland 24h |​​ £10 GBP  |​​ FREE on orders over £100
​​
Large parcel delivery service: Place your order by 11 pm for 1 day service to the UK mainland | Northern Ireland | Jersey | Guernsey | Isle of Man​Delivery between 10am-6pm | seven days a week. 
 
​
Subject to exceptions for remote areas with limited transport infrastructure, such as the Highlands and Islands.

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Royal Mail  | Eu |​​  International Tracked  |​​ £15 GBP  |​​ FREE on orders over £100
 
Delivery time estimate: 5 - 10 working days (subject to customs clearance). Due to courier restrictions, we are unable to deliver to PO Boxes. Call (0)1752 922431 or alternatively email us on  info@oscarandpatch.co.uk
(mailto:info@oscarandpatch.co.uk) 
​Courier  | Eu  |  International |​​ £80 GBP  |​​ FREE on orders over £100
 
If an item is too big to be shipped by Royal Mail Europe and International tracked, one of our courier partners will deliver it.
​
Delivery time estimate: 5 - 10 working days (subject to customs clearance). Due to courier restrictions, we are unable to deliver to PO Boxes. Call (0)1752 922431, or alternatively, email us on  info@oscarandpatch.co.uk
(mailto:info@oscarandpatch.co.uk)

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Question 5

How long does it take to receive my product?

Accepted Answer

Orders will be processed by the time and date received. You will receive an email notification once your order has been shipped.
​
Orders placed before 12pm GMT Monday-Friday will be sent out the same day and will otherwise be dispatched the next working day. Purchases made after 3pm (UK time) on Friday and during the weekend will arrive the following Tuesday.​

Made-to-order items will have longer lead times, and delivery will be stated on the product information page. Please allow an additional 5 working days for delivery of monogrammed items.
​
Deliveries from brand partners will be stated on the delivery information page of each product. There may be an additional charge and delivery times for our brand partners deliveries. If you are unsure or would like more information, please contact our customer support team at info@oscarandpatchco.uk for further assistance.​

If you need the item sooner, please send an email to info@oscarandpatchco.uk and we will do our best to prioritise your order.

Question 6

In which locations do you deliver?

Accepted Answer

We deliver to a wide range of locations, including the UK, Japan, Korea, Europe, the USA, and beyond. Wherever you are in the world, we're delighted to ship a little piece of British style to your doorstep.

Question 7

How is my order packaged?

Accepted Answer

All orders are shipped in discreet, non-branded outer packaging to ensure security and privacy. Inside, each order is beautifully presented in our signature branded packaging.

Many of our products are presented in our complimentary signature gift-ready sustainable 100% cotton bags—making them the perfect present, whether given in person or sent directly as a gift.

Question 8

What payment options do we accept?

Accepted Answer

To make your shopping experience as convenient and secure as possible, we offer a variety of payment options. The following methods are currently accepted:

1. Credit Card: You can use major credit cards such as Visa, MasterCard, American Express, and Discover to make your purchase.

2. Debit Card: We accept debit cards that are affiliated with major payment networks like Visa and MasterCard. You can use your debit card just like a credit card for online transactions.

3. Apple Pay: If you prefer using Apple Pay, you can make your payment securely and quickly using your Apple device, such as an iPhone, iPad, or Mac.

4. PayPal: PayPal is a widely accepted online payment platform. You can link your bank account or credit card to your PayPal account and use it for a seamless checkout process.

5. UnionPay: We accept UnionPay cards, a popular payment method, especially in Asia. You can use your UnionPay card to complete your purchase.

Please note that the availability of specific payment methods may vary depending on your location and the policies of the business or website you are shopping with. During checkout, you’ll be able to select your preferred payment method and choose the one that best suits your purchase. If you have any questions or encounter any issues, our customer support team will be happy to assist you.

Question 9

Can I amend my order?

Accepted Answer

Once your order has been placed, we’re unable to make amendments. However, if your order hasn’t yet been dispatched, we may be able to cancel it so you can place a new one.

Question 10

How will I know if you have received my order?

Accepted Answer

When your credit card is authorised, the funds are held until the transaction is complete. We’ll send you an email confirming that we’ve received your order, and in the meantime, we’ll begin preparing it.

Once your order is ready to ship, you’ll receive a confirmation email letting you know it’s on its way.

As soon as your order is dispatched, your payment will be processed, and you’ll receive a dispatch confirmation email with your tracking details.

Please ensure that your billing information exactly matches your credit card statement. If any details—such as numbers, city names, or abbreviations—differ, your order may not be processed.

Question 11

Are the payments by card safe?

Accepted Answer

To ensure a secure shopping experience, www.oscarandpatch.co.uk offers multiple trusted payment options, including credit cards, debit cards, Apple Pay, PayPal, and UnionPay. Rest assured, all your data is safeguarded with SSL encryption. It's important to note that we never retain any of your bank account details. Your payments on our site are completely protected, guaranteeing your security and peace of mind.

Question 12

Can I cancel my order once placed?

Accepted Answer

If your order hasn’t yet been dispatched from our warehouse, we’ll be happy to cancel and refund it for you. If it has already been dispatched, you’ll need to return the order to us in order to receive a full refund.

Question 13

Can I track my online order?

Accepted Answer

Once your order has been dispatched, you’ll receive an email with a tracking link so you can follow its journey.

Question 14

What is your returns policy?

Accepted Answer

We accept returns for orders placed on oscarandpatch.co.uk within 14 (fourteen) calendar days following the delivery date, provided the following conditions are met:

1. The product must be returned in its original packaging and accompanied by a copy of the invoice.

2. Please note that due to hygiene reasons, socks and hair accessories are final and cannot be returned.

3. For the avoidance of doubt, we do not accept returns in relation to bespoke items made to your requirements.

4. All items must be returned in unused, perfect resalable condition, including (but not limited to) no signs of wear and tear, damage, soiling, evidence of dry cleaning, signs of washing, altering, or repair. We have the right to refuse anything returned damaged or not in its original packaging

5. Products must be returned (for refund) in the original undamaged packaging, including all original labels, tags, lampshade cellophane wrapping, and dust bags, which were provided with your product by us upon completion of your purchase, save for any outer packaging used for the purposes of transit, by way of example, a postage box.

6. It is the customer's responsibility to return the goods. We cannot be held responsible for parcels that fail to arrive.

7. All return charges have to be paid by the customer.

8. For the avoidance of doubt, we’re unable to offer exchanges at this time. If you’d like to exchange an item, please return the original item for a refund and place a new order for your preferred item.
 
Simply complete the provided return form, enclose it with the items you wish to return, and send to:

OUR RETURNS ADDRESS

​Oscar & Patch Return's
10 Thornbury Road
Rear Loading bay
Plymouth
PL6 7PP
United Kingdom

Once the goods have been received, you will receive an email confirming receipt of the goods. We'll then process your refund.
 
If you need any further information, you can contact us by e-mail at info@oscarandpatch.co.uk or by phone on +44 (0)1752 922431. Monday to Friday (except bank holidays), between 10.00 am and 5.00 pm (UK time).

Question 15

Do I need to pay for my return?

Accepted Answer

It is the customer's responsibility to return the goods. We cannot be held responsible for parcels that fail to arrive. All return charges have to be paid by the customer.

Question 16

How will I be reimbursed?

Accepted Answer

The refund for your purchase will be processed using the original payment method unless an alternative arrangement has been agreed or there is a specific reason preventing this.

Please note that if you are returning only part of your order, the original delivery cost will not be refunded. This ensures the delivery fee is retained for the items you’ve chosen to keep, while the refund applies solely to the returned items.

We recommend reviewing our full refund policy for any additional details.

Question 17

When will I be refunded?

Accepted Answer

We make every effort to process returns promptly. Once your return has been processed, you’ll receive a confirmation email. Refunds will be automatically issued to your original method of payment within 3–5 working days.

Please note that during busy periods, this may take up to 14 days from the date we receive your returned items.

If you believe your return hasn’t been processed or have any concerns, please don’t hesitate to get in touch via our contact link. Our customer support team will be happy to assist you. Your satisfaction is important to us, and we’re here to ensure your return is handled smoothly and efficiently.

Question 18

How do I get informed about my return?

Accepted Answer

We are committed to keeping you informed throughout the return process. After your return has been processed, you will receive an email notification.

Question 19

Product and sizing information?

Accepted Answer

Each product page at www.oscarandpatch.co.uk includes helpful sizing information to guide you. If you’re unsure or would like more details about a particular fit or product, our customer service team is always happy to assist.

To request our size guide directly, please email us at info@oscarandpatch.co.uk — we’ll be delighted to help you find the perfect fit.

Question 20

How to stay connected with us?

Accepted Answer

Keeping up with the latest from Oscar & Patch is simple. Here are a few easy ways to stay connected:

1. Subscribe to Our Newsletter: Sign up on our website to receive exclusive updates, early access to sales, and notifications about new arrivals. It’s the perfect way to stay one step ahead and be the first to hear about exciting news.

2. Follow Us on Social Media: We’re active on Instagram, Facebook, and Pinterest. Follow us for real-time updates on new collections, special promotions, and a behind-the-scenes look at life at Oscar & Patch.

3. Visit Our Website: Explore www.oscarandpatch.co.uk for the latest announcements, seasonal lookbooks, and blog posts offering insight into our new releases and timeless style inspiration.

Question 21

How do i join your press list?

Accepted Answer

For press enquiries, imagery, and sample requests, contact

press@oscarandpatch.co.uk
T +44 (0)1752 922431